Refund policy

Company Address: 5216 E. 100 N Shelbyville IN 46176

Contact Email: support@tcgclub.shop

We want you to be completely satisfied with your purchase. Because we deal in collectible card games, booster packs, and sensitive hobby supplies, we have established a clear and fair refund and return policy to protect both our collectors and our inventory integrity.

Eligibility for Returns: Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original factory-sealed packaging. Any item that is opened, searched, unsealed, or tampered with cannot be returned due to the nature of trading card games.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Exchanges & Damaged Items: We only replace items if they are defective or damaged upon arrival due to shipping mishandling. If you need to exchange an item for the same item, or if your package arrived damaged, send us detailed photographs along with your unboxing video via email at support@tcgclub.shop, and ship your item to our return address: 5216 E. 100 N Shelbyville IN 46176.